One of the key things that any business with competition wants is a competitive advantage. This post runs you through a very simple model that can help you to establish which areas give you that advantage. The main benefit of this exercise is to stop you from wasting time chasing business either in areas where…
So what is all this value-based pricing about then? If you sell professional services, or your expertise, then the only way of measuring what you should charge your customers is the amount of your time it takes to deliver what they have asked for, isn’t it? (more…)
Many businesses need to issue quotes or estimates for their prospective clients. Very often standard systems offer only a basic option that requires you to perform all the calculations externally, and manually, and then transfer the details to a simple form letter or email. (more…)
Nowadays, you can use the cloud for pretty much anything. Not only can you sign up for Accounting or Customer Relationship Management applications in the cloud, but with the use of integrated office systems like Microsoft Office 365, or Google Docs, you can genuinely run your entire business from a tablet.
Owning software sometimes seems like a constant treadmill of upgrades and paying out money all the time, but it’s very much a case of getting what you pay for.
Many businesses that we see are still working with some very old systems, and are sometimes exposed to quite significant risks as a result.
If you are anything like the average person in business today, you will be getting hundreds, certainly dozens, of emails on a daily basis. My inbox is probably no different to the average, although I think I may get a little less spam than some do, for reasons I will cover in this post.
Obviously I can only really comment on how I deal with emails, but it seems to work for me, so hopefully you will come away with a couple of ideas to help you manage your inbox.
We’ve all heard the rather glib saying that there are no such things as problems, but only opportunities. I’m reminded of the story of the guy that gets that response from his boss when he raises an issue, so he says “Well, sir, we seem to have an insurmountable opportunity here.”
I have written many posts about Key Performance Indicators (KPIs) and KPI implementation, and it’s something that can fill people with horror, and engender visions of grey people lurking around corners with clipboards.
In reality, of course, it’s not about Big Brother, but KPI implementation can give you real visibility of what’s happening in your business.
I happen to be working on a project with a company that is very sales-driven, and all the staff have targets, and there are weekly team meetings where the performance against sales targets are reviewed, and the ‘winners’ publicly feted and congratulated.
This has driven me to think about the pros and cons of using targets to incentivise your staff, and primarily whether those targets should be individual or departmental.
This is a very simple tool that can help you to visualise your customer base and, consequently, work out which of those customers is the most valuable to you. It’s a CRM (Customer Relationship Management) tool, and hopefully a useful one.