I recently came across a situation where a client had received a range of quotes for a system redevelopment, and had been given prices that differed by a factor of more than ten.
A quick lesson in checks and balances to keep your customer service in top condition
So what is all this value-based pricing about then? If you sell professional services, or your expertise, then the only way of measuring what you should charge your customers is the amount of your time it takes to deliver what they have asked for, isn’t it? (more…)
We all like familiarity. It makes us feel comfortable and in control, which are both good places to be when running a business and working with business systems!
However, when it comes to your software and systems, becoming too comfortable or familiar with one system or another can have a couple of unintended and undesirable results.
We’ve all heard the rather glib saying that there are no such things as problems, but only opportunities. I’m reminded of the story of the guy that gets that response from his boss when he raises an issue, so he says “Well, sir, we seem to have an insurmountable opportunity here.”
It’s been a week of shifting timescales, and as such has prompted me to look afresh at some time management strategies. I had everything planned out fairly well – a little tight on time, but I reckoned I could do all I planned to do, both personal and professional, as long as nothing too drastic happened!
I happen to be working on a project with a company that is very sales-driven, and all the staff have targets, and there are weekly team meetings where the performance against sales targets are reviewed, and the ‘winners’ publicly feted and congratulated.
This has driven me to think about the pros and cons of using targets to incentivise your staff, and primarily whether those targets should be individual or departmental.
I don’t normally do ‘IT’ posts, but there are always news items about a new vulnerability that has surfaced, with the potential to cause significant damage to computers.
So I’m prompted to pull together a simple checklist. If you cover off these things, you ought to be confident that you have taken some steps to protect yourself, even if you do get caught in the end!
There’s no doubt that we live in a time of significant change. Technology moves along in leaps and bounds – someone told me the other day that there were several thousand iPads in use at the London 2012 Olympic Games, whereas in Beijing in 2008, there wasn’t a single one, largely because they were still a couple of years away from being released!
This is prompted entirely by a Guardian article I was reading on collective nouns – that curiously English phenomenon of coming up with a word to represent a group or collection of something – often animals but increasingly anything you can think of!